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Features

Xolvion Health AI Front Desk

Everything you need to run a modern front desk – speed-to-lead, intake, booking, reminders, and reviews.

Capture. Qualify. Book. Remind. Review. Repeat.

Front Desk 24/7

Ends missed calls, peak-hour backlogs, and voicemail dead ends
  • Answers and routes every call/text
  • Books/reschedules/cancels
  • Sends directions, hours, pre-visit prep
  • Escalates red flags to humans with context
Expected Outcomes
  • ≥95% answer rate
  • Faster resolutions
  • Happier staff & patients

Lightning Reply

Ends missed calls, peak-hour backlogs, and voicemail dead ends

  • Capture & greet as your clinic via phone, text, WhatsApp, or web widget
  • Qualify in <4 questions; offer 2 times
  • Book + confirm by SMS, send prep, sync to calendar/EHR (no PHI in SMS)
Expected Outcomes
  • +20–40% more bookings
  • ≤60s response on 100% inbound
  • 20+ staff hrs/wk saved

No-Show Defense

Cuts no-shows and wasted chair/room time.

  • Waitlist & back-fill automation
  • Multi-channel confirmations with easy “1-tap keep or reschedule”
  • Optional deposit logic for high-risk slots
  • Post-visit follow-through (instructions, referrals)
Expected Outcomes
  • 30–40% fewer no-shows
  • higher schedule utilization

Voice-First Intake & Triage

Eliminates slow, incomplete intake

  • Conversational symptom/intake capture tailored to each vertical
  • Confidence gates + contraindication prompts
  • Structured summary to your EHR/inbox (no PHI over SMS)
Expected Outcomes
  • Providers arrive prepared
  • shorter room time
  • fewer call-backs

Five-Star Advocate

Surfaces satisfied patients; contains detractors fast

  • Asks at the right moment by voice/SMS
  • Routes 4–5★ to Google review link
  • Sends 1–3★ to a private thread for service recovery, with full visit context
Expected Outcomes
  • Higher ratings
  • faster, calmer complaint handling
  • What patients experience
  • Natural voice that clearly identifies as AI, never pretends to be human

  • Instant responses 24/7, no waiting on hold

  • Warm handoff when needed—no repeating themselves

  • Guardrails (HIPAA/TCPA/PCI)
  • Consent prompts, opt-out via STOP; HELP assistance

  • PHI is never sent by SMS; sensitive data handled in secure channels

  • Call/SMS recording consent by jurisdiction; full audit trails

  • What staff experience
  • Clear summaries, fewer callbacks

  • A queue of “ready-to-book” patients

  • Getting started
  • 14-day pilot, results guaranteed (≥15% booked vs baseline or we comp the pilot)

  • Setup ≈ 60 minutes; no EHR change required